- How much do additional drivers cost?
There is a £10 charge for each additional driver. The maximum number of drivers on an agreement is 4.
- Does the price include insurance?
All prices quoted include Arnold Clark insurance which covers our vehicle, passengers and any third parties. It does not cover injury to the driver or damage to/theft of personal effects or goods. Further details are available on our Insurance page.
- Is there an insurance excess charge?
Yes. An excess will be charged for each incidence of damage. Excess amount is subject to driver qualification. Please see the Insurance page for further information. Excess waiver may be offered at the time of collection subject to driver qualification to reduce the excess amount.
- Can I hire if I have penalty points on my licence?
We can only accept up to 6 penalty points within the last 5 years. If you are in any doubt please call to check before making a reservation.
- I passed my test in the last year, can I hire?
No, our insurance requires that drivers must have held a full driving licence for at least 1 year.
- Is there any age restriction when hiring a vehicle?
Drivers must be 21 years or over (Standard group upwards 25 years or over).
To hire a minibus drivers must be 25 or over.
We have no upper age limit, however, drivers over 75 may be asked to provide medical proof that they are fit to drive.
- Can I hire a Satellite Navigation system?
Yes, we offer Sat Nav systems from only £5 per day. Please request it on the extras page when making a reservation online.
- Can I choose the car/van model?
Vehicles may be booked by category only. Unless availability of a specific model has been formally confirmed Arnold Clark only guarantees the category reserved. Not all car groups and models may be available at all Arnold Clark locations.
- Do you offer driving lessons?
No, but we do hire out vehicles with dual controls so if you have a friend or relative over the age of 23 who has held a full licence for more than 3 years they can accompany you. Please note that no passengers may be carried in the dual control vehicle.
- Do you operate from within the major airports?
We service the following airports with off site locations - Edinburgh, Glasgow, Aberdeen, Inverness, Dundee and Prestwick. All branches operate a shuttle bus to and from the branch. This service incurs a small charge. Arrival procedures for our airport locations are available here.
- Can you supply vehicles with an automatic transmission?
Yes. We have a large selection of models please refer to the vehicles page for examples.
- What do I do in the event of a breakdown?
In the event of a breakdown, you will find an emergency roadside assistance number both on your keyfob and displayed on the inside of the windscreen.
The Arnold Clark 24 hour emergency number is 0141 332 2622.
- Do you supply child seats?
Yes, we have a supply of child seats available to rent. Please select the number of seats required in the booking process. There is an additional charge of £1 per day per seat (up to a maximum of £28 per seat).
Please note that it is a legal requirement for any child under 135cms (4ft 5in) and under 12 years of age to use an appropriate child restraint when travelling in a vehicle and we cannot guarantee availability of a seat if it has not been booked in advance.
Click here for our fact sheet if you are unsure of the correct size.
For further information please visit www.thinkroadsafety.gov.uk/campaigns/childcarseats.
- What documentation do I need to bring with me when hiring a vehicle?
To hire a vehicle, you must bring a valid drivers licence and proof of your address (acceptable documents include utility bills and bank or credit card statements issued within the last 3 months). Please note that drivers with a new style photocard licence must bring both parts.
Overseas visitors must produce a valid domestic driving licence accompanied by a passport.
- Can I take a rental vehicle to Europe?
European rentals are restricted to cars and can only be by prior arrangement. Customers are responsible for travel insurance costs and European breakdown recovery for the vehicle and passengers. Additional charges will apply. For a quote please call 0845 607 4500. Please note that while vehicles may be taken to Northern Ireland they should not be taken over the border to Eire.
- Do you supply your vehicles with a full tank of fuel?
Our vehicles operate on a "like for like" basis whereby the fuel level is marked at the start of the rental and should be returned the same. Any fuel shortages will be charged at local pump prices and any additional fuel left in the vehicle will be refunded.
- What forms of payment do you accept?
We accept payments by most major credit/debit cards, and by cheque. We also accept payments by Maestro and Delta. Please note if payment is made by cheque, Electron or Solo a separate credit/debit card number must be given at time of rental as security for any additional charges.
- What is the mileage allowance?
Cars
1-3 days: 250 miles per day free of charge.
4 days plus: unlimited mileage.
Excess Charges:
Up to Compact 5dr - 4p per mile.
Midsize to Family Plus - 7p per mile.
Vans
250 miles per day free of charge.
Excess charges:
Small - 10p per mile.
Medium - 12p per mile.
Large, Lutons and minibuses - 15p per mile.
- Can I pick a vehicle up at one of your locations and drop it off at another?
Yes. We are quite happy to have a vehicle dropped off at a different car and van rental location from where it was hired. There will be an additional charge for this service. Please note this service is not available for vans.
- What are your normal opening hours?
Many of our locations are open 7 days a week. Please refer to the locations page for details.
- What time do your rentals start?
Rentals can start at any time during our opening hours and are based on a 24 hour period.
- Can you supply sightseeing information?
All of our locations have booklets containing information on local attractions and also information from Visit Scotland. You can also visit the Links page for more information on local attractions.
- Can I return the vehicle outwith your normal office hours?
Unfortunately, no. Due to the fact that the vehicle has to be inspected, you must return it during our normal hours of business, and hand the keys to a member of our staff. If you are leaving on a flight outwith our opening hours we can make arrangements for an airport drop off. Please request details at the time of collection (this service will incur an additional charge).
- Can I amend or cancel my booking online?
No, please call us on 0845 607 4500 if you would like to make any changes.
- My licence is at the DVLA to be updated, can I still hire?
Yes, but there will be a small charge as we need to call the DVLA when you arrive at the branch. Please bring 2 proof of address items with you.
- I am under 23 can I hire?
Yes, as long as you are over 21 and have held a full licence for more than 1 year. However, there is a Young Drivers supplement of £10 per day.
- I have booked with an airport location, what if my flight is delayed?
If possible please let us know as soon as you aware that your flight has been delayed. If you arrive after our office has closed please make your way to your accommodation and call us the following morning. We will arrange to collect you and bring you to our office to complete the paperwork.
- Is there a charger/power point for my Sat Nav system?
Most vehicles have a charge point for electronic devices (phone, sat nav, etc) but some of the smaller groups may not. We cannot guarantee a charge point.
- Do you accept pre-paid credit cards?
No, most of these cards are blocked if you try to use them for Car Rental. We require a standard credit/debit card to be shown at the time of rental in case of any additional charges.
